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Frequently Asked Questions

Returns and Exchanges:

What is your return policy?

We accept returns within 30 days from the purchase date. Items must be unworn and unwashed, with original tags still attached. Return shipping is free within the U.S.

You can start a return here.

How long will it take for my return to be processed?

If you have returned an item, please give us 7 to 10 business days for your package to arrive at our warehouse and for us to process your return.

What is your exchange policy?

At the moment, we do not offer exchanges. However, you can return the original item for a refund and place a new order for the item you would like instead.  

I received an item that is damaged/defective, what should I do?

For items purchased directly from our website, if you receive a damaged or defective item please contact us immediately at info@projectsocialt.com with a photo of the damage as well as your order number. We’ll take it from there!

For more information on returns please visit our Shipping & Returns page.

Shipping:

My order tracking # isn’t working

Please allow 1-2 days for tracking information to update. Tracking information can be a little delayed from the time the carrier receives the package.

My tracking shows delivered but I haven’t received anything yet.

Oh no! If the tracking shows delivered, but you haven’t received it within 3 business days of its delivery date, please contact us. We will do the best that we can to help. You can also contact your local USPS post office. Also, don’t forget to ask neighbors and roommates.

Can I update my address?

If you notice an error in your shipping address please contact us within an hour of your order being placed.

For more information on shipping please visit our Shipping & Returns page.

Sizing:

Where can I find your size guide?

Sizing and fit will vary between styles, however, you can refer to our size guide here as a general guide to compare the various size scales. 

Sale:

What does Final Sale mean?

All items marked ‘final sale’ have been reduced in price and cannot be returned for a refund, credit, or exchanged for a different size, color, or style. If you have any questions about sizing, fit, or fabric, please contact us before placing your order.

Privacy:

If I register my personal information and credit card information on your site, is it safe?

Absolutely! Your happiness and security are very important to us. All transactions are processed through a secure server. To learn more please visit our Terms of Use page.

Wholesale:

Do you sell wholesale?

Yes! For wholesale inquiries, please fill out our Contact Form and let us know where your store is located and we will get back to you within 1-2 business days.