Free Shipping on all US orders $75+

FAQS

We are happy to offer free return shipping on all orders in the U.S within 30 days from the fulfillment date. To start a return, please click here and follow the instructions on our return platform. If you need any further help, don't hesitate to contact us.

To be eligible for a return, please see the requirements below:

  • Items must be unworn
  • Items must be unwashed
  • Items must be returned in it’s original condition with tags still attached

Items marked *FINAL SALE* may not be exchanged or returned for a refund - no exceptions.

Once your return arrives at our warehouse, please allow 3-5 business days for us to process your returned item(s). Please ensure to obtain ‘proof of postage' with a receipt or image during drop off. All returned goods remain the responsibility of the customer until they reach Project Social T.

Please note we do not refund any shipping costs applied to your original order should you choose to make a partial or full return.

During our busy holiday season, processing times may take a little longer.

We are happy to offer free return shipping on all exchanged orders in the U.S within 30 days from the fulfillment date. To start an exchange, please click here and follow the instructions on our return platform. You’ll receive step-by-step instructions on how to process your exchange along with a prepaid shipping label or QR code. Exchanged orders are placed upon delivery of your return, and are shipped out free of charge.

If you are exchanging an item(s), please make sure to ship back the item you are returning as soon as possible, or within 14 days, to avoid being charged. If you miss the designated return deadline (14 days), Loop has the right to charge you for the item that was not returned to Project Social T.

To be eligible for an exchange, please see the requirements below:

  • Items must be unworn
  • Items must be unwashed
  • Items must be returned in it’s original condition with tags still attached

Items marked *FINAL SALE* may not be exchanged or returned for a refund - no exceptions.

If you are having trouble processing your exchange, please email our customer service team at info@projectsocialt.com and someone will be happy to help you.

Please see discount code exclusions below for all site-wide sales:

  • Discount codes are not applicable during site-wide sales and cannot be combined, as prices are already marked down.
  • 2-pack promotions and mystery totes are excluded from site-wide sales and discount codes.
  • Multiple discount codes cannot be combined.
  • Discount codes and loyalty vouchers cannot be combined.

All items marked ‘final sale’ at checkout have been reduced in price and cannot be returned for a refund, credit, or exchanged for a different size, color, or style.

Please note, not all sale items are final. We recommend looking out for the final sale verbiage on the product page and at checkout to confirm before purchasing.

If you have any questions about sizing, fit, or fabric, please contact us before placing your order.

We honor price adjustments on full-priced orders that are placed within 24 hours of a sale or promotion.

Double check that the code you are entering is correct! We recommend copy & pasting straight from the code itself to ensure there is no error.

If the code is still not applying, it could be due to the following: the code was already used under your name and email address or another discount code and/or loyalty voucher has already been applied. Please note that discount codes and loyalty vouchers cannot be combined.

If you believe this is an error, please reach out to our customer service team with your name, email and discount code you are trying to use, and we will be happy to assist!

For items purchased directly from our website, if you receive a damaged or defective item please contact us immediately at info@projectsocialt.com with a photo of the damage as well as your order number. We’ll take it from there!

If you received your order but are missing items, please contact us within 7-14 business days of delivery at info@projectsocialt.com.

Unfortunately, due to carrier restrictions & claims we cannot be held responsible for missing items in orders outside of that timeframe.

If the item you received from a retail store is damaged or defective, please contact the retail store immediately with a photo of the damage as well as your receipt number. They should be able to remedy the situation. 

Please allow 1-4 days for tracking information to update. Tracking information can be a little delayed from the time the carrier receives the package.

Oh no! If the tracking shows delivered, but you haven’t received it within 3 business days of its delivery date, please contact us. We ask for you to contact your local USPS, UPS or Route Shipping Insurance to file a claim for the missing package before we can proceed with a reshipment or refund. However, don’t forget to ask neighbors and roommates before taking that extra step!

If you notice an error in your shipping address please contact us within an hour of your order being placed.

Sizing and fit will vary between styles, however, you can refer to our size chart here as a general guide to compare the various size scales.

All items marked ‘final sale’ have been reduced in price and cannot be returned for a refund, credit, or exchanged for a different size, color, or style. If you have any questions about sizing, fit, or fabric, please contact us before placing your order.

Absolutely! Your happiness and security are very important to us. All transactions are processed through a secure server. To learn more please visit our Terms of Use page.

Yes! For wholesale inquiries, please fill out our wholesale form and let us know where your store is located and we will get back to you within 1-2 business days.

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