FAQs

We begin processing orders quickly so we can get your package out as soon as possible. Because of this, we cannot guarantee cancellations, item changes, address updates, or shipping method changes once an order has been placed. If you need to cancel or change your order, please contact customer service as soon as possible so we may try and accommodate you.

Tracking updates may take 1–4 business days after shipment.

Please check with neighbors or household members, contact the shipping carrier, and file a package protection claim if purchased. Please be aware that some carriers mark orders delivered before or after they are actually delivered, so you might need to give it a day or so. Contact customer service if additional assistance is needed.

While uncommon, items may occasionally sell out after an order is placed due to inventory timing or high order volume. Customer service will let you know if this occurs.

Some orders may be canceled or delayed due to billing verification issues, suspected fraud activity, or inventory availability.

Please contact customer service immediately if you believe you placed a duplicate order.

Your order number may be found in a few places: your order confirmation, shipping confirmation, and delivery confirmation emails from us; the shipping list included with your order; or your account order history if you created an account previously or at the time of your order. Check your spam or junk folder if you did not receive our emails.

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other payment methods shown during checkout.

Not in most cases. Multiple discount codes generally cannot be combined. Loyalty rewards can be combined with discounts that are not code based.

Certain products, collections, bundles, gift cards, and promotional items may be excluded from discounts unless otherwise stated.

Price adjustments may be available for full-price purchases if the item goes on sale within 4 days of purchase.

Yes. Store credit is available as part of the return or exchange process.

No. Store credit does not expire.

Yes. Store credit is a payment method and can be used together with eligible promotional discounts.

Yes. We offer digital gift cards delivered by email.

Gift cards are non-refundable and cannot be redeemed for cash.

Yes. Gift cards may be applied toward any eligible purchase on our website.

No. You do not need an account to checkout. However, creating an account allows you to track orders, view order history, save your information for faster checkout, and earn rewards points.

You can manage your account, order history, addresses, and rewards through your account portal.

If you are using Shopify’s new customer accounts, click “Continue with email” on the account login page and follow the prompts to receive a secure login code by email.

Yes. Project Social T offers a rewards program that allows customers to earn points, unlock perks, and redeem rewards on future purchases. For full details, please visit our Rewards page.

Sizing may vary by style. Please reference our size chart for detailed measurements and fit guidance.

For best results, please follow the care instructions listed on the garment tag and product page. Many product descriptions include care instructions as well.

Items purchased through third-party retailers, department stores, boutiques, marketplaces, or wholesale partners must be returned directly to the original place of purchase.

Yes. Wholesale inquiries can be submitted through our wholesale page.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.

Reply STOP to any SMS message to opt out at any time.