FAQS

We accept returns within 30 days from the purchase date. Items must be unworn and unwashed, with original tags still attached. Return shipping is free within the U.S.

To start a return, please click here and follow the instructions on our return platform. If you need any further help, don't hesitate to contact us.

Please give us 3 to 5 business days for your package to arrive at our warehouse and for us to process your return.

Please note that during our busy holiday season, processing returns may take a little longer.

To process an exchange, please click here.

Make sure to check the box stating you'd like an 'exchange' and proceed with selecting the new item or size of your choice! Once confirmed, a new order will instantly be placed on your behalf - all you have to do is ship back the unwanted item with the free shipping label provided.

For items purchased directly from our website, if you receive a damaged or defective item please contact us immediately at info@projectsocialt.com with a photo of the damage as well as your order number. We’ll take it from there!

If the item you received from a retail store is damaged or defective, please contact the retail store immediately with a photo of the damage as well as your receipt number. They should be able to remedy the situation. 

Please allow 1-4 days for tracking information to update. Tracking information can be a little delayed from the time the carrier receives the package.

Oh no! If the tracking shows delivered, but you haven’t received it within 3 business days of its delivery date, please contact us. We will do the best that we can to help. You can also contact your local USPS post office. Also, don’t forget to ask neighbors and roommates.

If you notice an error in your shipping address please contact us within an hour of your order being placed.

Sizing and fit will vary between styles, however, you can refer to our size chart here as a general guide to compare the various size scales.

All items marked ‘final sale’ have been reduced in price and cannot be returned for a refund, credit, or exchanged for a different size, color, or style. If you have any questions about sizing, fit, or fabric, please contact us before placing your order.

We are able to honor price adjustments to orders that are placed within 24 hours of a sale or promotion.

Double check that the code you are entering is correct. Also, please keep in mind that some discount codes are not applicable during sales as prices are already marked down.

Absolutely! Your happiness and security are very important to us. All transactions are processed through a secure server. To learn more please visit our Terms of Use page.

Yes! For wholesale inquiries, please fill out our wholesale form and let us know where your store is located and we will get back to you within 1-2 business days.

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