SHIPPING & RETURNS
We are happy to offer free shipping on all orders over $75 within the US via USPS First Class Mail, which generally takes 3-7 business days to arrive. All orders that fall below $75 will be subject to a USPS First Class $5 flat rate shipping fee.
However, expedited shipping options are available via UPS with the flat rates below:
UPS Ground (1-5 Business Days) - $8.00
UPS 3 Day (3 Business Days) - $15.00
UPS 2 Day (2 Business Days) - $25.00
Orders are processed and shipped out within 1-3 business days. Please take into consideration that we do not ship on weekends or holidays. Shipping times may vary due to the option selected at checkout, but we work our hardest to get you your order as quickly as possible! The time it takes for your order to arrive at its destination will depend on the shipping service you select and the shipping address provided. All orders are issued tracking numbers once shipped. For any questions you may have regarding shipping please email us at email@example.com.
Unfortunately there might be unprecedented delays in transit due to the shipping provider and/or influx of packages. If you believe your package has been lost in transit, please reach out to the shipping provider first to see if they can get an accurate location of where your order is and when it is expected to arrive.
If you have any further questions regarding shipping delays and what shipping service may be best to select at checkout, please contact us.
It is very important that you supply us with the correct address and zip code. Project Social T is not held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation email and contact us immediately if you notice any errors or missing information. Once the item is dispatched we will be unable to make any changes.
If you are having your order delivered to a work address, the business name must be supplied. We cannot be held responsible for items that are lost internally after delivery to a work address.
If your item is lost, stolen or missing in transit and you purchased Route Shipping Insurance at checkout, please file a claim here immediately. Project Social T is not liable for packages that are lost, stolen or missing in transit if Route Shipping Insurance is not purchased at checkout.
Customers can instantly add Route+ to their online orders at point of checkout, therefore activating an exclusive feature that enables package protection and one-click refunds and reorders. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked as ‘delivered’, but were not received, must be made within 5 days after the service provider's delivery date.
*Claims for packages presumed to be lost (where the status is not ‘delivered’) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Please note: Route+ Insurance is non-refundable.
The customer is liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Project Social T does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Project Social T, please contact your local customs office to find out more information if you are unsure of the charges.
To get an estimate of import duties which may be payable for international orders check out www.dutycalculator.com.
If you wish to initiate a return, you can do so within 30 days of when the order has been fulfilled.
In order to process a domestic return, please start your return here. You’ll receive step-by-step instructions and a prepaid shipping label via email. Please make sure you use the label provided through our online return system, no handwritten labels will be accepted unless otherwise advised by our customer care team.
Allow up to 3-5 business days for us to process returned items once received. Please ensure to obtain ‘proof of postage' with a receipt or image during drop off. All returned goods remain the responsibility of the customer until they reach Project Social T.
Please note we do not refund any shipping costs applied to your original order should you choose to make a partial or full return.
Items marked *FINAL SALE* may not be exchanged or returned for a refund.
To process an exchange, please click here. You’ll receive step-by-step instructions on how to process your exchange along with a prepaid shipping label or QR code.
Instant exchanged goods are sent out free of charge within 1-3 business days upon completing the online return form. Normal exchanged goods are shipped out 1-3 business days after your return has been scanned into transit by the carrier.
If you are exchanging an item(s), please make sure to ship back the item you are returning as soon as possible, or within 14 days, to avoid being charged. If you miss the designated return deadline (14 days), Loop has the right to charge you for the item that was not returned to Project Social T.
If you are having trouble processing your exchange, please email our customer service team at firstname.lastname@example.org and someone will be happy to help you.
At the moment, we are unable to issue return labels to our customers outside of the United States. If returning or exchanging goods from outside of the United States, please ensure the package is sent on a tracked service or with ‘proof of postage’ to the address marked below. All returned goods remain the responsibility of the customer until they reach Project Social T.
Ship your return or exchange to:
Project Social T
615 South Clarence Street
Los Angeles, CA 90023
Declare the returned package as ‘9801-US Goods Returning” on your commercial invoice.All shipping costs, duties and taxes paid are non-refundable.Remember to keep your tracking number for your records. If the item you are returning is an exchange, please insert a note in the package stating what style/color/size this item is being exchanged for. Please note: we are only able to accept exchanges for items equal or less in price.
International customers are responsible for the cost of returns.
If your item is incorrect or faulty please contact email@example.com within 30 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not mail any faulty or incorrect items back to us before you have been advised by our customer service team.
We cannot be held responsible for any duty charges incurred on any items returned. A valid return should not be subject to any tax. Therefore any such charges wrongly charged or incurred will be deducted from your return refund amount. If you are needing help with this please contact us so we can help you make sure that this is done properly for both parties.
If you have any questions about returning your goods please contact firstname.lastname@example.org.
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Los Angeles, CA Law and shall be subject to the exclusive jurisdiction of the Los Angeles, CA Courts. If any provision of these Terms and Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms and Conditions and the remainder of the provision in question shall not be affected thereby.